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FindHomes help center

How can we help?

From finding your next home to listing a property with PALCO Realty,
find answers to your frequently asked questions.

48 answers across 7 topics

About FindHomes 3

What is FindHomes?

FindHomes by PALCO Realty is a real estate listing and property discovery platform that helps users find properties for sale, rent, lease, or short-term stay.

The platform is designed to make property searching easier while giving PALCO Realty members a centralized system for managing and promoting property listings.

Who operates FindHomes?

FindHomes is operated by PALCO Realty Services.

It serves as the official property listing and discovery platform for PALCO Realty members and their active property listings.

Is FindHomes a real estate brokerage?

FindHomes is a property listing and discovery platform operated by PALCO Realty Services.

The platform is designed exclusively for PALCO Realty members who are authorized to manage and list properties through FindHomes.

FindHomes provides a centralized platform where clients can discover available properties and connect directly with the PALCO Realty member handling a particular listing.

For Buyers and Renters 15

How do I search for a property?

You can use the FindHomes search feature to browse available properties.

You may filter listings based on factors such as:

  • Property type
  • Location
  • Price
  • For Sale or For Rent
  • Number of bedrooms
  • Property features
  • Lot or floor area
  • Other available search filters

You can then open a property listing to view more information and contact the Property Manager assigned to the listing.

Do I need an account to search for properties?

No.

You may browse and search available properties on FindHomes without creating an account.

However, only authorized PALCO Realty members are allowed to create, manage, and publish property listings on the platform.

How do I inquire about a property?

Open the property listing you are interested in and use the available Contact, Send Inquiry, or similar button.

Your inquiry will be sent to the Property Manager or PALCO Realty member assigned to the property.

Who will contact me after I send an inquiry?

Your inquiry may be handled by:

  • A PALCO Realty Property Manager
  • A licensed real estate broker
  • An accredited real estate salesperson

The Property Manager or real estate professional handling the listing should be identified on the property page whenever applicable.

Is sending an inquiry a reservation?

No.

Sending an inquiry does not automatically reserve a property and does not create a binding agreement.

A property is considered reserved only after the required reservation process has been completed and the applicable reservation agreement, acknowledgment, or official document has been issued.

Are the prices shown on FindHomes final?

Not always.

Prices are based on the latest information provided to PALCO Realty at the time the listing is published.

Property prices, rental rates, payment terms, and availability may change without prior notice.

We recommend confirming the latest price and terms with the Property Manager before making any payment or commitment.

Are properties on FindHomes still available?

FindHomes makes reasonable efforts to keep listings updated.

However, property availability may change at any time.

A property may already be reserved, sold, rented, temporarily unavailable, or under negotiation before the listing status is updated.

We recommend confirming availability directly with the Property Manager.

Does FindHomes guarantee that a listing is accurate?

FindHomes aims to provide accurate and useful property information.

However, property details may be based on information provided by owners, sellers, developers, landlords, or other authorized sources.

Buyers and renters are encouraged to verify important information before entering into a transaction, including:

  • Ownership
  • Property location
  • Title status
  • Property boundaries
  • Floor and lot area
  • Taxes
  • Permits
  • Licenses
  • Encumbrances
  • Property condition
  • Financing eligibility
Can I schedule a property viewing?

Yes.

If the property is available for viewing, you may contact the assigned Property Manager to request a schedule.

Viewing schedules are subject to confirmation and property availability.

Is there a fee to use FindHomes?

No.

Browsing, searching, and inquiring about properties on FindHomes are free.

Can I buy a property directly through FindHomes?

FindHomes helps you discover available properties and connect with the PALCO Realty member handling the listing.

The actual sale or purchase of a property requires separate documents and agreements, which may include:

  • Reservation Agreement
  • Contract to Sell
  • Deed of Absolute Sale
  • Financing documents
  • Other transaction-specific documents

These agreements are separate from simply using the FindHomes website.

Can I rent properties through FindHomes?

Yes.

FindHomes may feature properties available for rent or lease.

Depending on the listing, you may contact the assigned Property Manager to discuss rental rates, deposits, advance payments, lease terms, viewing schedules, and other requirements.

Does FindHomes offer short-term rentals?

FindHomes may feature properties available for short-term stays or short-term leasing when such listings are available.

Rates, availability, house rules, deposits, and other terms may vary depending on the property.

Does FindHomes provide financing?

FindHomes does not directly guarantee or provide financing.

However, some listed properties may qualify for financing options such as:

  • Bank financing
  • Pag-IBIG financing
  • Developer financing
  • In-house financing
  • Other financing arrangements

The assigned Property Manager may provide information regarding financing options available for a specific property.

Can FindHomes guarantee that my home loan will be approved?

No.

Loan approval is determined by the bank, Pag-IBIG Fund, developer, lender, or other financing institution based on their own requirements and evaluation process.

For Property Owners and Sellers 8

Can I list my property on FindHomes?

Yes, but property listings on FindHomes must be handled through an authorized PALCO Realty member.

Property owners who wish to have their property listed may coordinate with a PALCO Realty Property Manager, broker, or accredited salesperson.

What types of properties can be listed?

FindHomes may accept listings such as:

  • House and lot
  • Residential lots
  • Condominiums
  • Apartments
  • Commercial properties
  • Warehouses
  • Agricultural properties
  • Industrial properties
  • Office spaces
  • Rental properties
  • Short-term rental properties
  • Other real estate properties accepted by PALCO Realty
What information do I need to list my property?

Requirements may vary depending on the property, but you may be asked to provide:

  • Property location
  • Property type
  • Selling price or rental rate
  • Lot area
  • Floor area
  • Number of bedrooms and bathrooms
  • Property features
  • Photographs
  • Ownership information
  • Proof of authority to list the property
  • Other relevant supporting documents
Do I need to prove ownership of the property?

PALCO Realty or the assigned Property Manager may request documents showing ownership or authority to market the property.

These may include:

  • Certificate of Title
  • Tax Declaration
  • Authority to Sell
  • Authority to Lease
  • Valid identification
  • Other supporting documents

This helps protect property owners, clients, and PALCO Realty from unauthorized or fraudulent listings.

Can someone list my property without my permission?

No property should be listed without proper authority from the owner or authorized representative.

If you believe your property has been listed without your permission, please contact FindHomes or PALCO Realty immediately so the matter can be reviewed.

How much does it cost to list a property?

There is no listing fee on FindHomes.

Property listing access is available to authorized PALCO Realty members.

Does listing my property guarantee that it will sell or rent?

No.

FindHomes helps increase property visibility and connects listings with potential buyers or renters, but it does not guarantee that a property will be sold or rented.

Results may depend on factors such as:

  • Price
  • Location
  • Property condition
  • Market demand
  • Financing availability
  • Listing quality
  • Property features
Can I remove my listing?

Yes.

If a property is no longer available, the property owner or assigned PALCO Realty member may coordinate with FindHomes management or the listing moderator to have the listing updated or removed.

Property Managers 6

What is a FindHomes Property Manager?

A FindHomes Property Manager is an authorized PALCO Realty member who manages and handles property listings through the platform.

Depending on their role, a Property Manager may be:

  • A licensed real estate broker
  • An accredited real estate salesperson
  • A PALCO Realty agent
  • An authorized PALCO Realty property representative
Can anyone become a Property Manager?

No.

Property Manager accounts are available only to authorized PALCO Realty members.

Accounts may also be subject to FindHomes approval, account verification, and submission of required identification or professional information before access is granted.

What are the Rookie, Pro, Elite, and Legend badges?

FindHomes uses achievement levels to recognize Property Managers based on their activity and completed transactions recorded on the platform.

The current levels are:

Rookie
At least 1 property listed.

Pro
At least 1 property listed and at least 1 property sold or rented.

Elite
At least 5 properties listed and at least 3 properties sold or rented.

Legend
At least 10 properties listed and at least 5 properties sold or rented.

These achievement levels are FindHomes platform recognitions and should not be interpreted as government licenses, PRC classifications, or guarantees of performance.

Can Property Managers create their own listings?

Yes.

Authorized PALCO Realty Property Managers may submit properties for listing on FindHomes, subject to the platform's verification and moderation process.

Property Managers are responsible for providing accurate property information and ensuring they have proper authority to market the property.

Can I edit a property listing?

Authorized Property Managers may submit requests to update property information such as:

  • Price
  • Property description
  • Photos
  • Features
  • Availability
  • Listing status

Certain changes may be reviewed by FindHomes management or a listing moderator before they are published.

What should I do once a property is sold or rented?

Inform FindHomes management or the listing moderator as soon as possible.

The FindHomes management team or listing moderator will update the property listing and mark it as sold, rented, reserved, or otherwise unavailable, depending on the transaction status.

This helps ensure that property information displayed on FindHomes remains accurate and updated.

Security and Safety 4

How can I avoid property scams?

Before making any payment:

  • Verify the identity of the person handling the property.
  • Make sure the person is connected with PALCO Realty.
  • Inspect the property whenever possible.
  • Review ownership or property documents.
  • Confirm the authority of the person handling the transaction.
  • Request official receipts or written acknowledgments.
  • Verify payment instructions before transferring money.
  • Ask questions if any information appears inconsistent.

If something appears suspicious, contact PALCO Realty or FindHomes before proceeding.

Should I send money directly to a Property Manager?

Payment procedures depend on the property and transaction.

Before sending any payment, confirm:

  • The purpose of the payment
  • The correct recipient
  • The official payment instructions
  • Whether the recipient is authorized to receive payment
  • Whether an official receipt or acknowledgment will be issued

Do not send money simply because someone claims to represent FindHomes or PALCO Realty.

What should I do if I see a suspicious listing?

Contact FindHomes or PALCO Realty immediately.

Please provide as much information as possible so the listing can be reviewed.

FindHomes may temporarily hide, suspend, correct, or remove listings that appear inaccurate, unauthorized, fraudulent, or inconsistent with platform policies.

What should I do if someone pretends to be a FindHomes Property Manager?

Do not send money, documents, or personal information until the person's identity has been verified.

Contact FindHomes or PALCO Realty immediately to confirm whether the person is an authorized member.

Accounts and Privacy 4

How is my personal information used?

FindHomes may use personal information to:

  • Process property inquiries
  • Connect you with Property Managers
  • Manage user accounts
  • Manage property listings
  • Improve the platform
  • Maintain website security
  • Prevent fraud
  • Provide customer support
  • Comply with legal requirements

For complete information, please review our Privacy Policy.

Will FindHomes sell my personal information?

No.

FindHomes does not sell your personal information to third parties for their independent commercial use.

Please refer to our Privacy Policy for information about how data may be processed or shared when necessary to provide FindHomes services.

Can I delete my account?

If you have a registered account, you may request account deletion, subject to applicable legal, contractual, security, and record-retention requirements.

Some information may need to be retained where required by law or legitimate business requirements.

I forgot my password. What should I do?

Use the Forgot Password option on the login page.

Follow the instructions sent to your registered email address to reset your password.

General Questions 8

What areas does FindHomes cover?

FindHomes may feature properties from General Santos City and other locations where PALCO Realty has active Property Managers and property listings.

Coverage may expand as more PALCO Realty members and properties are added to the platform.

How often are new properties added?

New properties may be added regularly as PALCO Realty Property Managers submit new listings.

Visit FindHomes regularly to see recently added and updated properties.

Can I save properties that I like?

Yes.

FindHomes may allow you to save or favorite properties that you are interested in so you can easily return to them later.

This makes it easier to keep track of and compare properties you are considering.

Can I compare properties?

Where the feature is available, FindHomes may allow users to compare properties based on information such as:

  • Price
  • Location
  • Property type
  • Lot area
  • Floor area
  • Bedrooms
  • Bathrooms
  • Features and amenities
Why was a property listing removed?

A listing may be removed or made unavailable for reasons such as:

  • The property was sold
  • The property was rented
  • The property was reserved
  • The owner withdrew the property
  • The property is no longer available
  • Incorrect information was submitted
  • The listing was duplicated
  • Authority to market the property could not be verified
  • The listing violated FindHomes policies
Is FindHomes responsible for disputes between buyers and sellers?

FindHomes may assist with concerns relating to listings or use of the platform.

However, disputes involving the actual sale, lease, payment, ownership, or contractual terms of a property may need to be resolved between the parties involved or through the appropriate legal process.

Where can I read the rules for using FindHomes?

Please review the following pages:

These documents explain how FindHomes operates, the rules for using the platform, and how personal information is handled.

How can I contact FindHomes?

For property inquiries, account concerns, listing issues, or general questions, please contact:

FindHomes by PALCO Realty
PALCO Realty Services

Email: findhomes@palcorealty.com
Contact Number: (083) 878 0077
Office Address: 2nd Flr. Suncity Suites, National Highway, Lagao, General Santos City, Philippines

You may also use the Contact Us or Help section available on the FindHomes website.

Still have a question?

Reach out to the PALCO Realty team for help with your account, a listing, or a general inquiry.

Email FindHomes ↗

Call (083) 878 0077
2nd Flr. Suncity Suites, National Highway, Lagao, General Santos City, Philippines